When Microsoft Word Won’t Start

If you try to run Microsoft Word and it crashes before it even opens, look for a normal.dot or normal.dotx file in your user profile and rename it to normal.dotm.old.  Then try restarting Word.

On Windows XP this file can usually be found in:

C:\Documents and Settings\<username>\Application Data\Microsoft\Templates

On Windows Vista and Windows 7 this file can usually be found in:


I’m amazed at how often this fixes the problem.